3.14.1 Investigations of Non-conformance
Each and every case of non conformance is investigated for the cause of non-conformance
and corrective or preventive action is taken to prevent recurrence. Results are reviewed and
documentation is maintained by The Quality Engineer.
3.14.2 Analysis of Non-Conformance
Instances of non-conformance, customer complaints, warranty claims, reported service
problems and selected records are analyzed to eliminate potential causes of non conforming
products or services. Results are reviewed and documentation maintained by The Quality
3.14.3 Implementation of corrective and preventive actions
The Quality Engineer is responsible for initiating the corrective and preventive action in
1. Non compliance arising from internal audits and 3rd
2. Identified by customers.
3.14.4 Follow-Up Evaluation
Corrective and preventive actions defined are followed up by the Quality Engineer so that
their effectiveness can be assessed and controlled. The effectiveness of actions is analyzed by the Quality Engineer and reported in the Quality System review meetings.
Changes in procedures, documentation, etc. resulting from corrective and preventive action
are implemented and recorded.